There are three types of administrators in EngagementHQ
- Site, Hub and Project. It is advisable to know your level of access, to be able to determine what actions you can perform.
The below list summarises the activities that can be performed by each of these administrators.
Has complete site access to perform all actions on EngagementHQ.
[Available only in the Enterprise Edition of EngagementHQ]
Manage the Hub and all projects within the Hub
Can add project administrators within the Site.
Can create, clone, publish and archive a project within the Hub
Manage the participant database for the site- A Hub admin has access to the complete participate data (i.e. PRM), which means this access is not limited just to their allocated Hub.
View the dashboard of activity for the projects in the Hub
View the audit trail for the projects in the Hub
Access the Marketplace section
Cannot access or view hubs other than their own.
Cannot view projects listed outside of their hub
Has access restricted at a project level.
Can access and manage projects assigned to them
View the list of projects assigned to them
Create and configure the tools in their projects
View the dashboard of activity for the projects assigned to them
View the reporting page for the projects assigned to them
Access to the help tool and content
View the audit trail for the projects assigned to them
Cannot create, delete or publish projects
Cannot send newsletters
Can't access the Participants section. However, they can download demographic reports of projects they have access to, which will have participant details associated with the respective projects.
Can't access the Team section
Note - You can check with your Engagement Manager or our support team on the number of site admins, hub admins and project admins that are allowed on your EngagementHQ license.
Learn how to remove or edit an administrator user based on this understanding.
Contact our support team if you need any further assistance via chat or email email@example.com