As with participants, you cannot permanently delete an admin, but you can block them from your site or edit their role and access. Blocked admins cannot access areas of the site that require a sign-in, including the back end and tools that require registration. They are also removed from your mailing list and will not receive newsletters.
If an admin has left your organization, they will need to register again with a personal email to ensure they can participate and receive emails.
Alternatively, if the admin has moved roles and still wants to use their work email, you can edit their role to change them to a participant instead. That way, their login and password will remain the same, and they can participate in your engagements but not access the back end.
If the admin has breached site rules, then blocking them is the way to go.
Site admins can block or edit Site, Hub, and Project admins, but Hub admins can only block or edit Project admins; Project admins cannot view Team in their main menu. To block or edit an admin:
Go to Team in the main menu to see your existing administrators.
Select the block icon in the Actions column to block an administrator. The Role column will indicate who is a Blocked admin.
To unblock an admin, use the Role drop-down to select a role or select the block icon again.
The Role column will tell you an administrator’s role. You can use the drop-down menu to change their role or make them a Participant instead. Admins can only hold one role at a time.
Select the pen icon in the Actions column to edit the administrator’s profile or edit their Project access. Remember to Save any changes.
Admins are not automatically notified of their change in access, so you will need to let them know the details.
Additionally, some licenses are limited in how many Site admins they can have; please check how many you have access to. If there is a limit, you may have to downgrade an inactive Site admin before adding the new one. Alternatively, you can contact us to purchase more Site Administrator spaces.