If a participant exists in the database, you cannot use the same email to add or invite them as an administrator. However, you can upgrade their account to an administrator from the Participant Relationship Manager.
Go to Participants and search for the email address of the user.
Select their Name to go to their profile and select Upgrade to project admin from the Actions drop-down menu. If you don’t see this option, the participant may not have activated their account. They will need to do this before you can upgrade them.
Select Yes in the Upgrade [participant name] to a Project Administrator pop-up box. The Status column in Participants will now show the Project admin icon and the user will be listed in the Team section.
When you go to Team, you can assign projects to the admin by selecting the pen icon and choosing projects from the Project access drop-down.
You can also use the Role drop-down to change their permissions or change their account back to a participant.
