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Overview of EnagagementHQ analytics
Overview of EnagagementHQ analytics

Find out about the types of reporting you can do in the analytics section of EnagagementHQ.

Deepa Prabhu avatar
Written by Deepa Prabhu
Updated over a week ago

EngagementHQ offers a range of different reports to help you inspect and analyze your consultations. It's important to understand what each of these reports means for your consultation and the ways in which you can use the data to report back to your organization and stakeholders.

Types of Reports

Below is a list of the types of reports you can produce in EnagagementHQ.

  1. Summary Report - Visitor Statistics, Sources of Traffic, Participant Summary, Engagement Tools Summary, Information Widget Summary

  2. Tool Reports - Inspect and analyse data for individual tools

  3. PDF and Excel Summary Reports - Download a summary data report for selected projects in PDF or Excel version.

  4. Detailed Project Report - This report contains summary data and submissions made to the tools for the selected project.

  5. Codified - Creates codification keys for your survey questions for use with BI and data analytics tools such as Microsoft Excel, Power Bi, BiME, SPSS.

  6. Demographics Report - Export your database for selected projects for all participant data.

  7. Text Analysis - Text analysis allows users of EnagagementHQ to code contributions to tools in order to make it easy to export and report on important discussions.

  8. Survey Analysis - Allows you to generate customized survey reports.

  9. Submissions Manager - Allows you to download files uploaded by participants in the survey tool.

Note: The Reports can be viewed and downloaded in English and French only in French sites.

Knowing when to use each report will greatly help you in reporting on your consultations

Aware, Informed, Engaged

Throughout EnagagementHQ you will notice the metrics of Aware, Informed and Engaged. These metrics have been designed by EnagagementHQ to help you track the progress of your consultations.

Aware: A visitor is considered to be 'aware', if they have made one single visit to your site or project. 

Informed: A visitor is considered to be 'informed' if they have taken the next step and sought to find our more information by clicking on something. This is generally information included in widgets including documents, key dates, etc

Engaged: A visitor is considered 'engaged' if they contribute or provide feedback to an active tool on your consultation page.

These indicators will help you determine how many people are actively looking at your projects, seeking more information and willing to get involved. This will vary greatly depending on a range of factors including how well you promote your consultation, the extent and nature of the project and also the opportunities you have provided for people to get involved.


The three categories of visitors are subsets of each other. That means:

Engaged visitors are always also informed AND aware.
Informed visitors are always also aware, but NOT engaged.
Aware visitors are always just aware and NOT informed or engaged. 

For number related calculations read our article on calculating the percentages of engaged, aware and informed visitors.

Site Visits and Site Visitors

When an anonymous visitor comes to your site for the very first time we drop a cookie into their browser to allow us to determine if that particular browser has been used to visit your site before. You can view the total visits to the site on web reports as well by selecting all projects, page and homepage in project dropdown

This helps us track and report on anonymous visits to your site. You can read more about this here.

Note: The visits number in the project report page will only show users who have accessed the project page, NOT tool pages. But the aware number will include all users accessing projects and tools. Hence, aware numbers may be more than visits.

To view the exact number of total visits to the site, download the Summary Excel report and check under Visitors summary tab and count the total under Visits.

Note : The date range All time automatically selects the start date from the day the site was launched and not from the day the site was created.

Contact our support team if you need any further assistance via chat or email

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