Troubleshooting and FAQs

Beta Participation Agreement

Written by Tess O'Brien
Updated over a week ago

Can participants view survey results?

Learn more about how survey results can be displayed to participants

Written by Gayathri Rajendiran
Updated over a week ago

New feature request? When will the new feature come?

Feel that EngagementHQ is missing something? Requested for a feature, when will I see it?

Written by Gayathri Rajendiran
Updated over a week ago

My Campaign Monitor List is showing less than my EngagementHQ Participant List

If you are using our Campaign Monitor Integration, you might notice there is a difference in numbers between the two lists. Here is why.

Written by Gayathri Rajendiran
Updated over a week ago

Troubleshoot: Unable to save the uploaded file

Understand how to resolve issues faced while saving an uploaded file.

Written by Gayathri Rajendiran
Updated over a week ago

Glossary of all transactional emails sent to participants

The full list of email notifications that are generated by EngagementHQ

Written by Gayathri Rajendiran
Updated over a week ago

Where to get the costing information for EngagementHQ products?

Understand how to get in touch to purchase a license or renew your EngagementHQ price plans.

Written by Gayathri Rajendiran
Updated over a week ago

My file isn't uploading on the Document Library widget

Use these tips to help rectify commonly seen errors while uploading a document or image.

Written by Gayathri Rajendiran
Updated over a week ago

SSL certificates with EngagementHQ

FAQs on SSL and EV SSL certificates with EngagementHQ.

Written by Gayathri Rajendiran
Updated over a week ago

What data is used when my project is shared on Facebook ?

Know what information is used from your project when shared on Facebook.

Written by Gayathri Rajendiran
Updated over a week ago

A quick checklist to use prior to the decommissioning of your site.

Understand the activities to complete prior to closing down your site.

Written by Gayathri Rajendiran
Updated over a week ago

'Unverified Participation'

What it means to allow unverified participants.

Written by Gayathri Rajendiran
Updated over a week ago

Our Support Phone Numbers

Our phone numbers in case you need to reach us urgently.

Written by Nathan Connors
Updated over a week ago

When can participants upload files?

Use tools like Places, Stories and Surveys to enable participants to upload files.

Written by Vishwas Prasad
Updated over a week ago

Understand how to add Vimeo videos to your project page

Learn about the different ways to add a vimeo video.

Written by Vishwas Prasad
Updated over a week ago

What are the file types and sizes supported on EngagementHQ?

Understand which files and what size is supported on our platform.

Written by Vishwas Prasad
Updated over a week ago