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Troubleshooting and FAQs
Troubleshooting and FAQs
Find answers to common problems encountered.
+2
20 articles in this collection
Written by
Nathan Connors,
Johannes Kresling,
Gayathri Rajendiran
and 2 others
Can participants view survey results?
Learn more about how survey results can be displayed to participants
Written by
Gayathri Rajendiran
Updated this week
I cannot manage or save changes I make to my homepage.
Seeing errors or simply not being able to make changes to your homepage? Check you are on the right domain.
Written by
Johannes Kresling
Updated over a week ago
Why do I get an error when I am trying to download a docx file from participants?
Word documents uploaded with the .docx extension by participants through the survey file upload might through an XML error. Here is why
Written by
Johannes Kresling
Updated over a week ago
New feature request? When will the new feature come?
Feel that EHQ is missing something? Requested for a feature, when will I see it?
Written by
Mary Francis
Updated this week
My Campaign Monitor List is showing less than my EHQ Participant List
If you are using our Campaign Monitor Integration, you might notice there is a difference in numbers between the two lists. Here is why.
Written by
Johannes Kresling
Updated over a week ago
Glossary of all transactional emails sent by EHQ
The full list of email notifications that are generated by EHQ
Written by
Mary Francis
Updated over a week ago
What is a 'Classic' template?
Use your project page as the site homepage.
Written by
Mary Francis
Updated over a week ago
Troubleshoot: EHQ tells me my filename is invalid
Get an error message that your filename (file name) for images, videos or documents is invalid? See this for help.
Written by
Johannes Kresling
Updated over a week ago
Why are my photos/images appearing upside down?
Find out why your images aren't appearing correctly and how to fix it.
Written by
Nathan Connors
Updated over a week ago
My file isn't uploading to the platform
Use these tips to help rectify commonly seen errors while uploading a document or image.
Written by
Mary Francis
Updated over a week ago
Where to get the costing information for EHQ products ?
Understand how to get in touch to purchase a license or renew your EHQ price plans.
Written by
Mary Francis
Updated over a week ago
SSL certificates with EHQ
FAQs on SSL and EV SSL certificates with EHQ.
Written by
Mary Francis
Updated this week
What data is used when my project is shared on Facebook ?
Know what information is used from your project when shared on Facebook.
Written by
Mary Francis
Updated over a week ago
Quick checklist to use prior to the decommission of your site
Understand the activities to complete prior to closing down your site.
Written by
Gayathri Rajendiran
Updated over a week ago
'Unverified Participation'
What it means to allow unverified participants.
Written by
Gayathri Rajendiran
Updated over a week ago
Bluehaven | Want to preview a draft project?
How can I give permission for someone to review or have a sneak peak at my draft project before I publish ?
Written by
Gayathri Rajendiran
Updated over a week ago
Our Support Phone Numbers
Our phone numbers in case you need to reach us urgently.
Written by
Nathan Connors
Updated over a week ago
When can participants upload files?
Use tools like Places, Stories and Surveys to enable participants to upload files.
Written by
Vishwas Prasad
Updated over a week ago
Vimeo files aren't working in the video gallery
Find alternative to using Vimeo videos in EngagementHQ.
Written by
Vishwas Prasad
Updated over a week ago
What are the file types and sizes supported on EHQ?
Understand which files and what size is supported on our platform.
Written by
Vishwas Prasad
Updated over a week ago