Troubleshooting and FAQs

Beta Participation Agreement

Written by Tess O'Brien
Updated over a week ago

Can participants view survey results?

Learn more about how survey results can be displayed to participants

Written by Gayathri Rajendiran
Updated over a week ago

New feature request? When will the new feature come?

Feel that EngagementHQ is missing something? Requested for a feature, when will I see it?

Written by Mary Francis
Updated this week

My Campaign Monitor List is showing less than my EngagementHQ Participant List

If you are using our Campaign Monitor Integration, you might notice there is a difference in numbers between the two lists. Here is why.

Written by Johannes Kresling
Updated over a week ago

Troubleshoot: Unable to save the uploaded file

Understand how to resolve issues faced while saving an uploaded file.

Written by Johannes Kresling
Updated over a week ago

Glossary of all transactional emails sent to participants

The full list of email notifications that are generated by EngagementHQ

Written by Mary Francis
Updated over a week ago

Where to get the costing information for EHQ products ?

Understand how to get in touch to purchase a license or renew your EHQ price plans.

Written by Mary Francis
Updated over a week ago

My file isn't uploading on the Document Library widget

Use these tips to help rectify commonly seen errors while uploading a document or image.

Written by Mary Francis
Updated over a week ago

SSL certificates with EHQ

FAQs on SSL and EV SSL certificates with EHQ.

Written by Mary Francis
Updated over a week ago

What data is used when my project is shared on Facebook ?

Know what information is used from your project when shared on Facebook.

Written by Mary Francis
Updated over a week ago

Quick checklist to use prior to the decommission of your site

Understand the activities to complete prior to closing down your site.

Written by Gayathri Rajendiran
Updated over a week ago

'Unverified Participation'

What it means to allow unverified participants.

Written by Gayathri Rajendiran
Updated over a week ago

Bluehaven | Want to preview a draft project?

How can I give permission for someone to review or have a sneak peak at my draft project before I publish ?

Written by Gayathri Rajendiran
Updated over a week ago

Our Support Phone Numbers

Our phone numbers in case you need to reach us urgently.

Written by Nathan Connors
Updated over a week ago

When can participants upload files?

Use tools like Places, Stories and Surveys to enable participants to upload files.

Written by Vishwas Prasad
Updated over a week ago

Vimeo files aren't working in the video gallery

Find alternative to using Vimeo videos in EngagementHQ.

Written by Vishwas Prasad
Updated over a week ago

What are the file types and sizes supported on EngagementHQ?

Understand which files and what size is supported on our platform.

Written by Vishwas Prasad
Updated over a week ago