Troubleshooting and FAQs

Find answers to common problems encountered.

Nathan Connors avatar Gayathri Rajendiran avatar Vishwas Prasad avatar +1
17 articles in this collection
Written by Nathan Connors, Gayathri Rajendiran, Vishwas Prasad and 1 other

Beta Participation Agreement

Tess O'Brien avatar
Written by Tess O'Brien
Updated over a week ago

Can participants view survey results?

Learn more about how survey results can be displayed to participants
Gayathri Rajendiran avatar
Written by Gayathri Rajendiran
Updated over a week ago

New feature request? When will the new feature come?

Feel that EngagementHQ is missing something? Requested for a feature, when will I see it?
Gayathri Rajendiran avatar
Written by Gayathri Rajendiran
Updated over a week ago

My Campaign Monitor List is showing less than my EngagementHQ Participant List

If you are using our Campaign Monitor Integration, you might notice there is a difference in numbers between the two lists. Here is why.
Gayathri Rajendiran avatar
Written by Gayathri Rajendiran
Updated over a week ago

Troubleshoot: Unable to save the uploaded file

Understand how to resolve issues faced while saving an uploaded file.
Gayathri Rajendiran avatar
Written by Gayathri Rajendiran
Updated over a week ago

Glossary of all transactional emails sent to participants

The full list of email notifications that are generated by EngagementHQ
Gayathri Rajendiran avatar
Written by Gayathri Rajendiran
Updated over a week ago

Where to get the costing information for EngagementHQ products ?

Understand how to get in touch to purchase a license or renew your EHQ price plans.
Gayathri Rajendiran avatar
Written by Gayathri Rajendiran
Updated over a week ago

My file isn't uploading on the Document Library widget

Use these tips to help rectify commonly seen errors while uploading a document or image.
Gayathri Rajendiran avatar
Written by Gayathri Rajendiran
Updated over a week ago

SSL certificates with EngagementHQ

FAQs on SSL and EV SSL certificates with EngagementHQ.
Gayathri Rajendiran avatar
Written by Gayathri Rajendiran
Updated over a week ago

What data is used when my project is shared on Facebook ?

Know what information is used from your project when shared on Facebook.
Gayathri Rajendiran avatar
Written by Gayathri Rajendiran
Updated over a week ago

Quick checklist to use prior to the decommission of your site

Understand the activities to complete prior to closing down your site.
Gayathri Rajendiran avatar
Written by Gayathri Rajendiran
Updated over a week ago

'Unverified Participation'

What it means to allow unverified participants.
Gayathri Rajendiran avatar
Written by Gayathri Rajendiran
Updated over a week ago

Bluehaven | Want to preview a draft project?

How can I give permission for someone to review or have a sneak peak at my draft project before I publish ?
Gayathri Rajendiran avatar
Written by Gayathri Rajendiran
Updated over a week ago

Our Support Phone Numbers

Our phone numbers in case you need to reach us urgently.
Nathan Connors avatar
Written by Nathan Connors
Updated over a week ago

When can participants upload files?

Use tools like Places, Stories and Surveys to enable participants to upload files.
Vishwas Prasad avatar
Written by Vishwas Prasad
Updated over a week ago

Vimeo files aren't working in the video gallery

Find alternative to using Vimeo videos in EngagementHQ.
Vishwas Prasad avatar
Written by Vishwas Prasad
Updated over a week ago

What are the file types and sizes supported on EngagementHQ?

Understand which files and what size is supported on our platform.
Vishwas Prasad avatar
Written by Vishwas Prasad
Updated over a week ago