Troubleshooting and FAQs

Can participants view survey results?

Learn more about how survey results can be displayed to participants

Written by Antony Prem
Updated over a week ago

I cannot manage or save changes I make to my homepage.

Seeing errors or simply not being able to make changes to your homepage? Check you are on the right domain.

Written by Johannes Kresling
Updated over a week ago

Why do I get an error when I am trying to download a docx file from participants?

Word documents uploaded with the .docx extension by participants through the survey file upload might through an XML error. Here is why

Written by Johannes Kresling
Updated over a week ago

New feature request? When will the new feature come?

Feel that EHQ is missing something? Requested for a feature, when will I see it?

Written by Mary Francis
Updated over a week ago

Glossary of all transactional emails sent by EHQ

The full list of email notifications that are generated by EHQ

Written by Mary Francis
Updated over a week ago

My Campaign Monitor List is showing less than my EHQ Participant List

If you are using our Campaign Monitor Integration, you might notice there is a difference in numbers between the two lists. Here is why.

Written by Johannes Kresling
Updated over a week ago

What is a 'Classic' template?

Use your project page as the site homepage.

Written by Mary Francis
Updated over a week ago

Troubleshoot: EHQ tells me my filename is invalid

Get an error message that your filename (file name) for images, videos or documents is invalid? See this for help.

Written by Johannes Kresling
Updated over a week ago

Why are my photos/images appearing upside down?

Find out why your images aren't appearing correctly and how to fix it.

Written by Nathan Connors
Updated over a week ago

My file isn't uploading to the platform

Use these tips to help rectify commonly seen errors while uploading a document or image.

Written by Mary Francis
Updated over a week ago

Where to get the costing information for EHQ products ?

Understand how to get in touch to purchase a license or renew your EHQ price plans.

Written by Mary Francis
Updated over a week ago

SSL certificates with EHQ

FAQs on SSL and EV SSL certificates with EHQ.

Written by Mary Francis
Updated over a week ago

What data is used when my project is shared on Facebook ?

Know what information is used from your project when shared on Facebook.

Written by Mary Francis
Updated over a week ago

Quick checklist to use prior to the decommission of your site

Understand the activities to complete prior to closing down your site.

Written by Antony Prem
Updated over a week ago

'Unverified Participation'

What it means to allow unverified participants.

Written by Antony Prem
Updated over a week ago

Bluehaven | Want to preview a draft project?

How can I give permission for someone to review or have a sneak peak at my draft project before I publish ?

Written by Antony Prem
Updated over a week ago

Our Support Phone Numbers

Our phone numbers in case you need to reach us urgently.

Written by Nathan Connors
Updated over a week ago

When can participants upload files?

Use tools like Places, Stories and Surveys to enable participants to upload files.

Written by Vishwas Prasad
Updated over a week ago

Vimeo files aren't working in the video gallery

Find alternative to using Vimeo videos in EngagementHQ.

Written by Vishwas Prasad
Updated over a week ago

My file isn't uploading to the platform

Use these tips to help rectify commonly seen errors while uploading a document or image.

Written by Vishwas Prasad
Updated over a week ago

What are the file types and sizes supported on EHQ?

Understand which files and what size is supported on our platform.

Written by Vishwas Prasad
Updated over a week ago