By default, all EngagementHQ sites have an SSL certificate installed automatically. SSL certificates help ensure the safety and security of the EngagementHQ platform and the data within.
The default SSL certificate is managed by Granicus, through Let’s Encrypt Certificates. It ensures that all traffic between a browser and EngagementHQ is encrypted through HTTPS. We will also take care of the certificate renewal.
You can request that your own certificate be installed on your site instead. We charge a $200 management fee to help facilitate the process and install the certificate for you. If you choose to do this:
You are responsible for providing us with a new certificate when the current one expires.
You must provide us with the SSL certificate at least one week before the expiry of your current one.
To use your own SSL certificate, please contact our support team via chat or by emailing support@engagementhq.com. You will receive an email explaining the steps to get your certificate installed, but here is a brief overview:
We will generate the public key, or CSR file, for you on our server.
The private key is stored with us securely and can never be accessed.
We will send you the public key.
You generate the certificate for your domain with the public key.
You send us back the certificate in a PEM file.
We install the certificate for you.
A wildcard certificate can be installed, subject to your issuer. If allowed, you can create multiple certificates under the same license for various servers. When generating a wildcard certificate, you must ask us for the CSR file, as it is generated on our server.