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Sending emails from your own domain name
Sending emails from your own domain name

Use your own domain name to send emails to your community.

Nathan Connors avatar
Written by Nathan Connors
Updated over a week ago

By default, all emails that are generated from within EngagementHQ will be sent from ''.

The newsletter and all other automatically generated emails will come from ''. This includes the 'Account Activation Email', the 'Forgot Your Password Email' and all tool notifications, such as acknowledgment and thank you messages.

In Site Settings > General you can configure the Site email address as well as the Email Sender Name.

The Site email address will be used for any replies to ''. This means that when a participants receives an email through the system and replies to that email, the reply will be sent to the Site email address. So even though the initial email comes from ***, the reply will arrive in YOUR inbox (site email address). This email address is set to by default, which is just a placeholder and it won't show any replies from participants unless it is changed to an email address of your choice.

The Email Sender Name (ESM) is the name that is related to emails from *** coming from your site. Depending on the email client/application (Yahoo, Gmail, Apple, Outlook, etc.) the ESM will show differently. See images below for how the same email is shown in Apple mail vs. Gmail. In this case, this is a notification email from the Q&A tool sent to the participant from the default '' with 'Prathista from BTT' as the ESM.

Apple mail: ESM shows. The sender's address is not visible.

GMAIL: Both the ESM and the sender's address are visible.

As you can see, even without changing the default email addresses, depending on the email client, you can still configure the site emails so that your organisation's name is showing.


EngagementHQ also gives you the opportunity to change the sender's email addresses from '' to whatever email address you want to use. In other words, it allows you to make changes so that the email comes from, for instance,''.

Whitelabelling with CNAME Record

This option allows EngagementHQ to send emails on behalf of your email domain. This means EngagementHQ 'pretends' to be your email server when sending emails. To enable this option, please get in touch with us at with the email address you want to use. We will set this up for you.

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