By default, all emails that are generated from within EHQ will be sent from either 'news@engagementhq.com' OR from 'notifications@engagementhq.com'.

The newsletter will come from 'news@engagementhq.com'. ALL other automatically generated emails will come from 'notifications@engagementhq.com'. This includes the 'Account Activation Email', the 'Forgot Your Password Email' and all tool notifications, such as acknowledgment and thank you messages.

In Site > Site Settings > General you can configure the Site email address as well as the Email Sender Name.

The Site email address will be used for any replies to 'news@engagmenthq.com' and 'notifications@engagementhq.com'. This means that when a participants receives an email through the system and replies to that email, the reply will be sent to the Site email address. So even though the initial email comes from ***@engagementhq.com, the reply will arrive in YOUR inbox (site email address).

The Email Sender Name (ESM) is the name that is related to emails from ***@engagementhq.com coming from your site. Depending on the email client / application (Yahoo, Gmail, Outlook, etc.) the ESM will show differently. See images below for how the same email is shown in Gmail vs. Outlook. In this case, this is a notification email from the Q&A tool sent to the participant from the default 'notifications@engagementhq.com' with 'Joe from BTT' as the ESM.

OUTLOOK (2013): ESM shows. The sender's address is not visible.

GMAIL: Both the ESM and the sender's address are visible.

As you can see, even without changing the default email addresses, depending on the email client, you can still configure the site emails so that your organisation's name is showing.

CUSTOMISING THE EMAIL ADDRESS

EHQ also gives you the opportunity to change the sender's email addresses from 'news@engagementhq.com' and 'notifications@engagementhq.com' to whatever email address you want to use. In other words, it allows you to make changes so that the email comes from, for instance,'yoursay@clientname.com'.

Whitelabelling with CNAME Record

This option allows EngagementHQ to send emails on behalf of your email domain. This means EHQ 'pretends' to be your email server when sending emails. To make this happen, please get in touch with us at support@engagementhq.com with the email address you want to use. We will set this up for you.

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