By default, emails sent from your EngagementHQ site are sent from "notifications @engagementhq.com". This includes newsletters and system emails such as account activation, forgot password, and submission acknowledgment emails.
To customize this email address so that emails are sent from
"yoursite @organizationname.com," for example, you need to contact us via email and provide the required email address. Once we whitelabel the address using a CNAME record, EngagementHQ can send emails on behalf of your email domain.
You can also change some other details in Site Settings > Site details and email. You can edit:
Site Name: this is the name of your site, that appears in your browser tab and as a backup sender on emails if you haven’t entered an Email sender name.
Site email address: this email address is used whenever a recipient replies to an email sent from the system. This address needs to be an inbox you can access, so you’ll see any replies. By default, this will be notifications @engagementhq.com as a placeholder and you won’t see any replies, so make sure you change it to an organization address.
Email sender name: this name appears as the sender on all emails from your site. It will appear differently, depending on the email client the participant views it in. For example, in Apple mail the email will show only the Email sender name, but in Gmail the Email sender name and the email address are visible.
Changing the Email sender name and Site email address will ensure that your organization’s name will still appear on site emails and that any replies are sent to you, even if you do not change the default sent from address.