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Understand how a participant can add a Guestbook comment
Understand how a participant can add a Guestbook comment

Understand the features of the Guestbook tool from the participant side.

Deepa Prabhu avatar
Written by Deepa Prabhu
Updated over a week ago

This article helps administrators to understand the appearance and process of using the Guestbook tool, from the front end. The tool settings are done by the administrator in EngagementHQ (back end), and these settings are reflected at the front end. Participants can share their feedback on the front-end section of the Guestbook tool.

The following steps describe how to preview and access various features of the Guestbook tool at the front end.

  1. Select Projects from the left navigation menu of EngagementHQ and click on your specific project from the list. This displays the project’s Manage page.

2. On the Manage page, click on Guestbook from the Tools list. The following Guest Book page is displayed.

3. On the Guestbook page, click the Preview link. The following front-end screen is displayed. This is the page that a participant can view and access.

NOTE: Only Published Guestbooks are visible to participants. Unpublished Guestbooks are in the ‘Draft’ state and can be viewed only by administrators in the Preview mode.

Understanding Front End of the Guestbook Tool

This section aims to explain the steps involved in using the Guestbook tool. Participants use this screen to provide their feedback regarding various issues within the community. The below figure helps administrators to understand how changes made in the back end are implemented in the front end.

The front-end screen of the Guestbook tool is quite easy to understand. Participants must perform the following steps on this screen.

1. Click on the Guestbook tab. The following screen is displayed.

NOTE: The number of tools displayed in the front end depends on the number of tools activated or enabled in the selected project’s Manage page. 

If a character limit has been selected a character countdown will be displayed.

Unverified participation: When the unverified option is toggled on, the participants are asked to enter an email and username to submit their comments if the participant is not logged in while submitting their comment.

2. Enter the feedback in the box and click Submit. The following acknowledgement message is displayed.

Thank you message entered in the Guest Book settings are displayed as illustrated in the figure below.

A participant can successfully submit their comment by performing the above-mentioned steps.

Contact our support team if you need any further assistance via chat or email

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