Surveys: Skip Logic
Use the skip logic in surveys with radio button and dropdown question types.
Gayathri Rajendiran avatar
Written by Gayathri Rajendiran
Updated over a week ago

Skip logic allows you to send participants down different routes in your survey. This will help you ask them more relevant questions based on their choices. For example, take a question like "Did you enjoy the fare?" with an answer choice of YES and NO. If a person selects YES, you may want to ask a question like "what did you like most", but if they selected NO, you may want to ask a question like "what can be done to improve the fare?".

Hence, skip logic gives you the ability to create different paths and ask more relevant questions. This path can be determined by how they answer your question (Question skip logic) or based on what page they are on (Page skip logic).

You should click on the button 'Update' after the skip logic has been added to save the changes.

Note : Question skip logic and Page skip logic works only on multipage surveys. If you're unable to add skip logic to your survey page, it just means that you need to create at least one additional page with follow-up questions.

Question Skip Logic

Mostly used with closed-ended questions, for example, a question like "Which is your favorite sport?" with an answer choice of football , cricket , basketball and none. So if a person selects football, they can be sent to another page to answer further questions about himself, but if they select none, they can be sent to the end of the survey.

How to create a Question Skip Logic in your EnagagementHQ survey

A Question Skip Logic can be created only with single choice questions, i.e., either a radio or dropdown question type. To start, first create your single choice question with the answer options. Then click on Add Skip Logic.

This will provide you with an option to choose the path to skip for each answer. 

Remember that creating logic is like reading a sentence, so 

  • If answer is ... Football ... Then skip to ... Which is your favorite team.

  • If answer is ... Cricket ... Then skip to ... Where do you go for Cricket Coach?.

  • If answer is ... None ... Then skip to ... End of survey

The skip to logic can be applied, to only one option or all the options of your question. It is not mandatory that all options have a skip logic.

You can select any question, on any page to skip to, all previous questions (on the same page) up until the selected question will be skipped. You can also choose the 'End of survey' option from the dropdown box. Once done click Done.

The skip logic used is displayed below each option in green, as shown below.

To edit or modify the conditions, click on the Add Logic button again. To modify the logic just choose another question, to delete the added logic, click on the X, as illustrated below.

NOTE - The question skip logic is applied only at the end of a page, NOT immediately, so if there are more questions on the same page, they have to be answered before the skip takes place. We recommend you place these questions at the end of a page.

Page Skip Logic

A page skip logic will apply to all users on that page. This is NOT based on the question they answer, but the page they are currently on. For example, consider a survey with the following pages:

Page 1 :
  What is your favorite Sport?

  • Football ( If selected by the user, then use Question Skip Logic to go to Page 2)

  • Cricket ( If selected by the user then use Question Skip Logic to go to Page 3)

Page 2:
  Questions on Football
Page 3:
  Questions on Cricket
Page 4:
  Questions on demographics

So once the participant completes the questions on Page 2, you do not want them to go to Page 3, hence you use the Page Logic to skip Page 3 and send the participant directly to Page 4. 

How to create a Page Skip Logic in your EnagagementHQ survey

A Page Skip Logic can be added by clicking on the Add Page Skip Logic dropdown box as shown below.  

You can then choose to skip to another page or to the end of a survey. An illustration of the page skip logic for the example described above is shown below.

The page skip action will be implemented when the participant reaches the end of the page.

NOTE - Once a page skip logic is used, the pages cannot be moved.

Important points to remember:

Add only one logic on a page - If you add multiple question skip logics on a page, then only the first question with the logic will be applied when the page is completed. Also, the page skip logic supersedes the question skip logic on a page. So if you put both a question skip logic and a page skip logic on a single page only the page logic is applied when the user completes the page.

Skip to a later part in the survey - Always choose to skip to a future point in the survey and not to an earlier part, to prevent a circular path with no exit for the user taking the survey. To avoid this, the choices provided in the skip options should always be to a later part in the survey. Hence create all your questions first and then apply the logic. You can always create another page with any repeat questions for specific choices.

Numbering of the questions - You can rearrange the questions on a page, the logic with not be broken, the numbering on the skip logic will be updated. For example, when I move question 2 to question 3, as below.

The skip logic is automatically updated from Q2 to Q3. The numbering in the front end for the participants are automatically sequential, in whichever route they take through the survey.

Skip Logic is not copied - When you clone a question that has skip logic, ie. create a copy of a question, only the question is replicated, the skip logic is not copied, so add new logic to the new question, if required.

Conditional questions. You can only skip to the parent of a conditional question, not the child question. To understand the parent/child questions read the article on Conditional Logic. You can, however, skip FROM the parent or child question to any other questions.

Ensure to test all routes possible. The article Preview and test your survey covers the details of testing your survey, however, when you use skip logic there are multiple paths through the survey, so test each and every flow possible.

Contact our support team if you need any further assistance via chat or email

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