We work to continuously improve the EngagementHQ platform. Some of this work involves researching, building, and releasing new features.
As platform users, you are essential stakeholders to consult as we consider new feature releases. By consulting you, we can understand how and why the platform is used so we can build products that are sensitive to the nuances of community engagement.
If you have a great idea for a new feature or how existing functionality can be improved, we encourage you to let us know. To do this, you can contact our Support team via chat or by emailing support@engagementhq.com, or talk to your Customer Success Consultant. These requests are logged and help inform our product roadmap.
The feature request lifecycle is detailed in the infographic below, but briefly:
You submit the request to our support team or your CSC.
If your request relates to a feature that’s scheduled for release, we’ll let you know, and you may be able to join the Beta program if available.
If your request does not relate to our current release schedule, we will add it to our request management system.
We can conduct product research to assess the viability of the request.
If approved, we undertake product development, including extensive feature testing.
Once ready, the feature is released. During the initial release, we monitor usage and encourage feedback so we can continue to improve the feature.
When we are ready to introduce a new feature, we consult with select clients who have agreed in advance to try out the new functionality. The feature is activated in the administration panel by our team for the client to try out. If the feature meets your approval, it is left on. Otherwise, it can be deactivated and the previous instance restored.
You will be informed about new features of EngagementHQ via emails and the in-app support window pop-ups.
