Skip to main content

Editing Moderation Emails

Learn about how moderation emails work and what changes you can make to the templates.

Tess O'Brien avatar
Written by Tess O'Brien
Updated over a week ago

EngagementHQ uses a team of moderators to ensure your community can participate in a safe and welcoming online environment. We have several default email notifications that get sent to participants when their actions breach our moderation rules. These rules are available for all site visitors in the footer of your EngagementHQ site.

We recommend using the defaults as they contain placeholders that pipe in valuable information for the participant. These placeholders allow participants to understand why their action has been moderated.

About the Moderation Emails

While you can edit the default emails, you should first understand when they're sent and what they include.

Email:

Sent when:

Essential placeholders:

Changed screen name email

New participants register with a screenname that breaches moderation rules.

Our moderators will change the screenname to something like what was submitted and notify the participant of their new screenname.

  • {{old_username}}: the submitted screenname which breaches moderation rules

  • {{new_username}}: the user’s new screenname, edited by our moderators

  • {{link}}: a link to our moderation policy

Removed by moderation email

A participant’s comment breaches moderation rules.

This email contains the comment that was moderated and the reasons for its removal.

We recommend that you do not edit this, as it contains essential information for the participant.

  • {{name}}: participant’s screenname

  • {{page_name}}: the project they contributed to

  • {{rejected_reason}}: the rule that was breached

  • {{topic_name}}: the topic they contributed to

  • {{comment}}: the comment that was removed

  • {{moderators_comments}}: additional comments from the moderator

  • {{mod_policy_link}}: a link to the moderation policy

Topic moderation email

A participant creates a forum topic that breaches moderation rules.

We recommend that you do not edit this, as it contains essential information for the participant.

  • {{name}}: the participant’s screenname

  • {{site_name}}: the name of your site

  • {{page_name}}: the name of the project contributed to

  • {{link}}: a link to our moderation policy

  • {{client_name}}: the name of your organization

  • {{topic_name}}: the title of the removed topic

  • {{topic_description}}: the description of the removed topic

Edit the Moderation Emails

You can edit the content of these emails by:

  1. Go to Site Settings > Messages & Notifications.

  2. Toggle off the Enable EngagementHQ to send beautiful HTML emails (recommended). Disable to send custom emails in plain text setting.

    The messages and notifications site settings

  3. Select the pen icon to edit the relevant email.

    the changed screen name email in edit mode

  4. Save your edits.

If you want to return these emails to their default state, please see:

Did this answer your question?