We may request temporary access to help our support team troubleshoot your site. This may be to help you with tasks, issues, or services you have purchased or asked of us.
If we require access, we will always request this in writing and instruct you to toggle on the access control.
Site admins can authorize and enable access in the Privacy and Security settings:
Go to Site Settings > Privacy and Security.
Under Granicus Access, toggle on the Give Granicus access to your account settings.
Save your settings.
Once activated, our support team will have access to your site. This access continues until you toggle this setting off. Please note that some regions have strict rules about who can access what data. If you’re unsure about allowing this access, please contact your legal team for help.
Site Admins can see a complete list of activities in the Audit Trail.