The Q&A tool allows your participants to ask questions about your project so that you can answer publicly or privately. When your consultation ends, there are three ways you can collate and analyze your Q&A data:
You can analyze your data while the consultation is ongoing for some preliminary insights, but you will not be looking at your final dataset. To report on the final dataset, please ensure that the project or tool is archived so there will be no more contributions.
Using the Detailed Excel Report
The Detailed Report will show you overall tool statistics, each Q&A, and relevant participant data. To generate the report:
Go to Reporting > Project Reports, choose the relevant Projects and date range, then select Update.
Expand the Download Report menu and select Excel under Detailed Report. This option is only available when you have selected five or fewer projects.
Once the download is complete, open the ZIP file and the relevant project file. There will be an Excel file for each selected project.
Go to the Qanda tab to see your data.
The Qanda tab contains three sections to explore:
Summary information: Columns A and B provide an overview of participation and a breakdown of the participant type (registered, unverified, anonymous, or admin). It also contains the contribution count, including Questions Asked and how many were Publicly Answered and Privately Answered.
Contribution information: Columns D-I provide contribution details such as the contribution date, the question asked the contributor’s screen name, the type of response (public or private), and the answer provided by the admin.
Signup Questions: Columns K and onwards contain each of the questions in your Signup Form and your users' answers. We provide this information so you can filter your submissions using demographic data. Please note that this information is only available if a contributor is registered and logged in when they submit.
Using the Q&A Tool Report
The Q&A Tool Report will provide useful graphs and insights into your tool.
To generate the report, go to Reporting > Tool Reports > Questions. You can explore the following sections once you filter to the relevant Projects and date range.
Overview
This section includes:
The number of Q&A tools, including Published, Draft, and Archived tools.
The Visitor Summary lists the Visitors, Contributors, Contributions count, and the participant type. You can use the drop-down menu to choose a specific tool’s statistics.
The Engagement Summary bubble graph. In this graph, larger bubbles indicate more contributions. The vertical axis indicates the number of visitors, while the horizontal axis indicates when it was published. The hamburger icon lets you download the graph as a JPEG, PNG, SVG, or PDF.
Demographics
In this section, you can use the Signup Form Questions to see graphed participant data from registered users who contributed to the tool. If you don’t use registration or used unverified participation, there will be no data here.
The hamburger icon allows you to download the graphs as a JPEG, PNG, SVG, or PDF.
Q&A’s Visitor Statistics
This section includes the project and Q&A tool title and the number of:
Visitors to the tool page
Questions Added to the tool
Publicly Answered questions
Privately Answered questions
This information can help you compare your Q&A tools between projects to see which tools received more visitors and contributions.
Q&A Insights
This section lists all the questions asked on the tool, including the date submitted, the screen name of the contributor, and the question. The status of the question and the answer can be expanded below the question. It will tell you if the question was Publicly Answered, Privately Answered, Archived, or marked Junk.
You can use the drop-down menu to switch between Q&A tools and the Signup Form Question drop-down to filter by demographics.
Text Analysis
In Text Analysis, you can analyze the free text of questions using tags to organize your questions or Filter by demographics.
You can also download the Text Analysis report to help extract this data.