You can configure acknowledgment emails for almost all tools on EngagementHQ. These emails are sent to participants and admins when participants submit a contribution.
The following tools have acknowledgment emails you can configure:
Places
Q&A
Stories
Survey
Forum
Please note that custom tool acknowledgment emails are only sent to participants when the Enable EngagementHQ to send beautiful HTML emails (recommended). Disable to send custom emails in plain text setting is turned off. This setting is in Site Settings > Messages & Notifications, and if it is on, participants receive the default HTML notification.
To configure your tool acknowledgments:
Go to the project page and select Edit for the relevant tool in the tool tab.
Go to the Settings tab of your tool.
In the Email Notifications and Acknowledgements section, expand the available notifications to edit them. This differs for Forums where these are found under Global Forum Settings.
Edit the content in the Email subject and Email text fields. You can use placeholders to add auto-filled information such as the participant’s screen name or submission.
In the admin notifications, you can add additional email addresses in the Recipients field. These can be other admins or non-admin addresses.
Save your tool settings.
The Guestbook and Ideas also send notifications, but these can only be turned on or off and you cannot edit the content.
By default, these emails are sent from notifications@engagement.com. We recommend changing this to send emails from your domain by changing the Site email address and using an Email sender name from your organization so that if a participant replies, you can access the inbox.