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EngagementHQ Training with Granicus Learning

Access live webinars and on-demand training sessions through our learning management system.

Written by Kira Hartley
Updated over a week ago

EngagementHQ admins can access live webinars and on-demand recordings through our LMS Granicus Learning.

Our webinars are designed for new and experienced users and cover the core functionalities of EngagementHQ. Topics include:

  • Project Building

  • Reporting and Analytics

  • Product Q&A

If you are new to Granicus Learning, you must create a user account to access the LMS housing our live webinars and on-demand training; follow this video or read on for instructions.

To register:

  1. Go to and select Register now in the top-right corner.

  2. Provide your Email and Password and select Register to log in.

  3. Provide your profile information and Save.

  4. You'll receive a verification email to the email address you provided. Select the verification link in the email to confirm your account and receive access to the catalog of training resources.

The LMS will default to Pacific time. To see sessions in your time zone, go to User Settings > Set your timezone, and select the closest capital city from the list. You can also Select your language in the User Settings.

You can register for a live webinar or on-demand training courses in our catalog:

  1. Once logged in, select Catalog and use the search bar to search for "EngagementHQ." The live webinars will have a red banner, while on-demand courses will be blue.

  2. You can select the title of each session or course to learn more or enroll directly by selecting Start. Make sure you enroll in the course of your region; we have sessions for ANZ, UK, and US/Canada.

  3. Once enrolled into an on-demand training course, you can follow the content at your leisure. Once enrolled into a live webinar session, you'll still need to register for the webinar.

  4. To register for a webinar, select an upcoming webinar from the Course Contents and select Register.

  5. Select from the available dates and times and click Register in the pop-up window.

You'll receive an email confirmation, including a calendar invite. On the day of the webinar, you can log back into Granicus Learning and, from the Dashboard, go to My Live Sessions. On the relevant month, choose the webinar and select Join session on the webinar page.

Webinars are conducted over Zoom. So the session runs smoothly, we recommend each attendee join with their PC with a connected headset. Additionally, attending the training session with dual monitors works best to follow the trainer's demonstrations.

You can hold the session in a conference room on a projector/big screen. If you join this session from a conference room, please connect the device with clear audio and video before training.

We also offer premium support services and paid training options; please speak to your Customer Success Consultant for further details.

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