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Managing and Facilitating your Tools
Managing and Facilitating your Tools

The workload and facilitation required for each tool.

Nathan Connors avatar
Written by Nathan Connors
Updated over a week ago

When choosing your tools, you should always choose based on which tool is best for the consultation. However, you should also take the level of involvement into account. For example, if you have no time to respond to the questions, using the Q&A tool may degrade the trust between you and your participants.

Some tools require you to actively participate and manage them and you should always remember that reporting on your tools and sharing project outcomes is an essential part of community engagement.

This table has best practice advice for how you can get involved after you publish the tool:


Admins facilitate:


  • New forum topics

  • Discussion facilitation via comments and replies. Comments from admins appear under your username and with a blue banner.


  • Submitting admin pins, if necessary


  • Reviewing ideas

  • Posting admin ideas, although this is not essential


  • Accepting or rejecting submitted stories. This could be a large workload if you have a high level of engagement and submissions.

  • Comments, if enabled.


  • Post comments, although this is generally unnecessary


  • Drafting and publishing public answers

  • Updating publicly answered questions

  • Drafting and sending private answers


  • New articles

  • Comments, if enabled, and you want to encourage discussion about a specific article.


  • Adding hard-copy responses, if necessary

Quick Poll


Remember that a large part of community engagement is reporting back to your community. While some of the tools have less of a workload than others, the work of collating, presenting, and implementing your reports is essential.

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