Recover your password

Reset a forgotten password for administrators and participants.

Deepa Prabhu avatar
Written by Deepa Prabhu
Updated over a week ago

In order to reset an admin's/participant's password - navigate to the 'Sign In' or log in page of the site. Below the 'Register' button you will see a link that says 'Forgot password?'. Click on this link and follow the instructions to reset your password.

1. Click on 'Forgot password' in the 'Sign-In' page:

2. The Reset Password screen is displayed. Enter your registered email address, and click submit.

3. You will receive a computer generated email to your registered email account with instructions on how to reset your password, an example is shown below. Make sure to check your spam/junk folder as well to ensure you received the email.

NOTE : The reset password link is valid for about 5 hours.

4. Clicking the Reset password button, will display the Change your password page.

Please password criteria mentioned on the page (as shown in the image above).

NOTE - If the email to reset your password is not in the junk/spam folder then try clicking again on the forgot password button only after 15 minutes. This time gap is to prevent spammers.

Contact our support team if you need any further assistance via chat or email

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