In order to reset an admin's/participant's password - navigate to the 'Sign In' or log in page of the site. Below the 'Register' button you will see a link that says 'Forgot password?'. Click on this link and follow the instructions to reset your password.
1. Click on 'Forgot password' in the 'Sign-In' page:
2. The Reset your Password screen is displayed. Enter your registered email address, and click Continue.
3. You will receive a computer generated email to your registered email account with instructions on how to reset your password, an example is shown below.
NOTE : Check your spam/junk folder as well to ensure you received the email.
4. Clicking the Reset password button, will display the Change your password page.
Use the instructions given on the page to set your new password.
NOTE - If the email to reset your password is not in the junk/spam folder then try clicking again on the forgot password button only after 15 minutes. This time gap is to prevent spammers.