PLEASE NOTE: This feature is in the process of being rolled out and evaluated on the fly. Before proceeding, please get in touch with us via chat or email (firstname.lastname@example.org)
The integration from eHQ into govDelivery lets you connect topics in govDelivery with their corresponding consultations in eHQ, giving both registered and anonymous participants the chance to subscribe to topics of their interest.
How it works
This integration connects your eHQ projects to topics in govDelivery. It is utilizing the Follow Project widget and it's functionality to do so.
As you may be aware, the Follow Project widget will ask visitors who are not registered to enter their email address. Doing so will add them to your chosen govDelivery topic and will notify the owner of the email address that they have subscribed to emails. This ensures nobody is subscribed against their will.
This is a step by step guide on how to link govDelivery with engagementHQ and assumes you are an administrator in both systems.
Step 1: In eHQ, go to your Site Settings and into the Advanced tab.
Step 2: Tick the Gov Delivery box. This will prompt you to enter your Account and Token, both of which you will get from your govDelivery account. If you are unsure, please ask govDelivery support for help.
The Account name is usually all caps and has NO spaces.
Pre-pend Basic to the token you will receive. It will look something like this:
Click Update and that is all you need to do in the Site Settings, Now we will connect a single project to one of your govDelivery topics! You will have to do steps 1 and 2 only once, repeat step 3 and onwards for every project that you want to connect to a topic.
Step 3: Navigate to the Advanced section of your project and enter the govDelivery Topic Code that you want to connect this project to. This will mean that anyone subscribing to this project will be added as a subscriber to this particular topic.
You can find the Topic Code in the general information section of your govDelivery topic.
Click Save to confirm.
Step 4: In the final step, all you need to do is enable the Follow Project widget on the page.
As soon as your project is published your participants can subscribe to your topic. It doesn't matter if they are registered or not.
The experience for a participant is outlined below.
The Participant Experience
A registered participant that is logged in at the time they are viewing the project can simply subscribe to the project by hitting the Subscribe button.
Here is an example of Amity Wooten (we have made her up). She is logged in and clicks on the subscribe button. This will subscribe her to our govDelivery topic.
Three things will happen at this point.
- She will receive a welcome email from your account in govDelivery, since she is a new subscriber in the system.
- She will receive a confirmation of her topic subscription.
- She will appear in our subscriber list in govDelivery.
Unregistered participants can also take advantage of this and subscribe to your updates. The flow for an unregistered participant is pretty much the same, the only difference being that the Follow Project widget will show a text field to enter an email address before clicking on subscribe.