Cookie policy template

Use this template to create your site's cookie policy.

Gayathri Rajendiran avatar
Written by Gayathri Rajendiran
Updated over a week ago

Use this template to create your site's cookie policy.


This policy specifically explains how we and our partners deploy cookies and the options you have to control them.

Our use of cookies

We use cookies on our websites so that they help us provide you with a good experience when you browse our website and allow us to improve our site.

A cookie is a small text file that is stored on your computer or other device, when a website is loaded on your browser. A cookie is widely used to “remember” you and your preferences. Cookies cannot access any information on your computer and most web browsers automatically accept cookies. To learn more about cookies visit  http://www.allaboutcookies.org (External website).

Information collected and our purpose for using cookies

We may use cookies to record anonymous, non-personal information about your visits to this website in order to measure engagement interest.

We may also collect non-personal information about your visit to our website, based on your browsing (click stream) activities. This information includes pages browsed, projects viewed, tools used and other analytical data. We use these details to improve how our website functions and to understand how users interact with them.

We make use of different third-party applications and services to enhance the experience of website visitors. These include social media platforms such as Facebook, LinkedIn and Twitter (through the use of sharing buttons), or embedded content from Youtube and Vimeo. As a result, cookies may be set by these third parties, and used by them to track your online activity. We have no direct control over the information that is collected by these cookies.

We use the following cookies

Essential Cookies : These cookies are necessary for enabling the core functionality of the site. The website cannot function properly without these cookies. 

Analytical Cookies: Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.
Tools used : Google Analytics

Please find below a comprehensive list of cookies used on EHQ sites.

Participant-facing Cookies - EngagementHQ

The following list of cookies are dropped when a user visits the participant-facing side of your EngagementHQ site.

Cookies

Type

Usage

Expiry

_ehq_uid

Essential

Holds a user's encrypted id. It's used to identify an anonymous user during a session. It is required for reporting.

Depends on the browser. Edge and Chrome cap at 400 days. Firefox and Safari do not cap and use the 2 years set in the EHQ app.

unexpected_visit

Essential

Required for reporting last visited tracking for home and hub page visits.

2 days

_ehq_last_visit

Essential

Required for reporting last visited tracking for page visits (except for home and hub pages).

Depends on the browser. Edge and Chrome cap at 400 days. Firefox and Safari do not cap and use the 2 years set in the EHQ app.

_ehq_session_id

Essential

Assigns a session ID to all related activity within that session. It is required for reporting.

30 minutes

_engagementhq_v3

Essential

Stores an encrypted version of your tokens, ensuring that we can verify your access securely on our website. It is required for the entire application.

2 days

remember_user_token

Essential

Used to remember a user once they login, and to extend a user session for up to 2 weeks. This is essential for the login functionality.

2 weeks

unexpected_thunder

Essential

Holds the encrypted user token to store user details (ID, Type) to identify a user. Applies to new login and registration pages, and other new participant pages (e.g. new surveys). Also applies to the admin site. It is essential for login and registration functionality.

2 days

participant_fe

Essential

Required on the participant-facing site to correctly load the login, registration, and reset password pages.

Session

next-i18next

Essential

Used for locale (translation) configuration for the application. Required as EngagementHQ sites can be set up in alternate languages (English, French, Spanish, Welsh). Not having it would break translations in EngagementHQ.

1 year

current_language

Essential

Used for locale (translation) configuration in pages that use iframes. Required as EngagementHQ sites can be set up in alternate languages (English, French, Spanish, Welsh). Not having it would break translations for frames.

Session (browser default)

unexpected_redirect

Essential

Required to differentiate between new and old pages being browsed across a site, for example, browsing between a project page and hub page.

Session (browser default when not logged in)

1 year (once logged in)

cookie_consent

Essential*

Used when the cookie consent banner is accepted.

*Essential if the cookie consent toggle is enabled in EngagementHQ admin > Site Settings (controlled by admin)

Depends on the browser. Edge and Chrome cap at 400 days. Firefox and Safari do not cap and use the 2 years set in the EHQ app.

unverified_user_id

Essential*

Set during unverified participation.

*Essential if a tool is using unverified participation (controlled by admin)

Session (browser default)

unverified_user_has_screen_name

Essential*

For storing unverified user screen name.

*Essential if a tool is using unverified participation (controlled by admin)

Session (browser default)

able-player

Essential*

Used when a participant plays a video in the video widget of a project.

*Essential only if the video widget is used (controlled by admin)

90 minutes

googtrans

Essential*

Only used if the Google translate widget is used to change the language (cookie is removed when reset back to original language).

*Essential only if the Google translate widget is used in the site (controlled by admin)

Session

Participant-facing Cookies - Third Parties

The following list of third-party cookies are dropped when a user visits the participant-facing site of your EngagementHQ site.

Analytics cookies can be disabled by a user via the cookie banner.

Cookies

Type

Usage

Expiry

_ga

Analytics (GA)

Google Analytics: Distinguishes one user from another on any webpage where it's implemented, giving each visitor their own unique identity. Google Analytics sets this cookie to calculate visitor, session, and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.

Depends on the browser. Edge and Chrome cap at 400 days. Firefox and Safari do not cap and use the 2 years set in the EHQ app.

_gid

Analytics (GA)

Google Analytics: Identifies unique users visiting a website. It assigns a distinct identifier to each user, allowing GA to track their interactions and behavior during a session.

1 day

_gat_gtag_UA_*

Analytics (GA)

Google Analytics: Regulates the flow of information sent to GA. It maintains a steady and manageable data stream, which is crucial for accurate analytics tracking.

Note: if Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.

1 minute

ugid

Essential* (.unsplash.com)

Unsplash uses this to track views on embedded Unsplash images.

*Essential is embedded Unsplash images are used (controlled by admin).

1 year

Admin-only Cookies

The following list of cookies are only dropped when a user logs into your EngagementHQ admin site.

Note: these do not apply to your external cookie policy.

Cookies

Type

Usage

Expiry

ehq_sentiment_analysis_pusher

Essential

Used when an admin goes to text analysis and sentiment analysis is loaded. Essential for EngagementHQ admins using sentiment analysis.

Session (browser default)

intercom-session-

Essential

Allows users to access their conversations and have data communicated on logged out pages for 1 week. Essential for EngagementHQ admins as Intercom is integrated to the admin site and cannot be disabled.

1 week (from each login)

intercom-device-id-

Essential

Used to identify the device interacting with the messenger in order to improve security. Essential for EngagementHq admins as intercom is integrated to the admin site and cannot be disabled.

9 months

ad_access_token

Essential*

Set when SSO login is used, maintains login status when user returns to the application. Without this SSO users would need to re-authenticate every time they visit the site.

*Essential only if a site uses SSO

Session (browser default)

ehq_access

Essential*

Used when the recipient of a draft project sharing link clicks on that link to view.

*Essential only if an admin is using draft project sharing.

30 minutes

site_access

Essential*

Drops when a locked site is accessed via admin login or the shared link (accessible via Site Settings > Lock your site).

* Essential only if new site onboarding > site lock is enabled (controlled by admin).

1 year

Contact Us

Contact our support team if you need any further assistance via chat or email support@engagementhq.com

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