Use this template to create your site's cookie policy.
This policy specifically explains how we and our partners deploy cookies and the options you have to control them.
Our use of cookies
We use cookies on our websites so that they help us provide you with a good experience when you browse our website and allow us to improve our site.
What is a Cookie?
A cookie is a small text file that is stored on your computer or other device, when a website is loaded on your browser. A cookie is widely used to “remember” you and your preferences. Cookies cannot access any information on your computer and most web browsers automatically accept cookies. To learn more about cookies visit http://www.allaboutcookies.org (External website).
Information collected and our purpose for using cookies
We may use cookies to record anonymous, non-personal information about your visits to this website in order to measure engagement interest.
We may also collect non-personal information about your visit to our website, based on your browsing (click stream) activities. This information includes pages browsed, projects viewed, tools used and other analytical data. We use these details to improve how our website functions and to understand how users interact with them.
We make use of different third-party applications and services to enhance the experience of website visitors. These include social media platforms such as Facebook, LinkedIn and Twitter (through the use of sharing buttons), or embedded content from Youtube and Vimeo. As a result, cookies may be set by these third parties, and used by them to track your online activity. We have no direct control over the information that is collected by these cookies.
We use the following cookies
Essential Cookies : These cookies are necessary for enabling the core functionality of the site. The website cannot function properly without these cookies.
Analytical Cookies: Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.
Tools used : Google Analytics
Please find below a comprehensive list of cookies used on EHQ sites.
Participant-facing Cookies - EngagementHQ
The following list of cookies are dropped when a user visits the participant-facing side of your EngagementHQ site.
Cookies | Type | Usage | Expiry |
_ehq_uid | Essential | Holds a user's encrypted id. It's used to identify an anonymous user during a session. It is required for reporting. | Depends on the browser. Edge and Chrome cap at 400 days. Firefox and Safari do not cap and use the 2 years set in the EHQ app. |
unexpected_visit | Essential | Required for reporting last visited tracking for home and hub page visits. | 2 days |
_ehq_last_visit | Essential | Required for reporting last visited tracking for page visits (except for home and hub pages). | Depends on the browser. Edge and Chrome cap at 400 days. Firefox and Safari do not cap and use the 2 years set in the EHQ app. |
_ehq_session_id | Essential | Assigns a session ID to all related activity within that session. It is required for reporting. | 30 minutes |
_engagementhq_v3 | Essential | Stores an encrypted version of your tokens, ensuring that we can verify your access securely on our website. It is required for the entire application. | 2 days |
remember_user_token | Essential | Used to remember a user once they login, and to extend a user session for up to 2 weeks. This is essential for the login functionality. | 2 weeks |
unexpected_thunder | Essential | Holds the encrypted user token to store user details (ID, Type) to identify a user. Applies to new login and registration pages, and other new participant pages (e.g. new surveys). Also applies to the admin site. It is essential for login and registration functionality. | 2 days |
participant_fe | Essential | Required on the participant-facing site to correctly load the login, registration, and reset password pages. | Session |
next-i18next | Essential | Used for locale (translation) configuration for the application. Required as EngagementHQ sites can be set up in alternate languages (English, French, Spanish, Welsh). Not having it would break translations in EngagementHQ. | 1 year |
current_language | Essential | Used for locale (translation) configuration in pages that use iframes. Required as EngagementHQ sites can be set up in alternate languages (English, French, Spanish, Welsh). Not having it would break translations for frames. | Session (browser default) |
unexpected_redirect | Essential | Required to differentiate between new and old pages being browsed across a site, for example, browsing between a project page and hub page. | Session (browser default when not logged in)
1 year (once logged in) |
cookie_consent | Essential* | Used when the cookie consent banner is accepted.
*Essential if the cookie consent toggle is enabled in EngagementHQ admin > Site Settings (controlled by admin) | Depends on the browser. Edge and Chrome cap at 400 days. Firefox and Safari do not cap and use the 2 years set in the EHQ app. |
unverified_user_id | Essential* | Set during unverified participation.
*Essential if a tool is using unverified participation (controlled by admin) | Session (browser default) |
unverified_user_has_screen_name | Essential* | For storing unverified user screen name.
*Essential if a tool is using unverified participation (controlled by admin) | Session (browser default) |
able-player | Essential* | Used when a participant plays a video in the video widget of a project.
*Essential only if the video widget is used (controlled by admin) | 90 minutes |
googtrans | Essential* | Only used if the Google translate widget is used to change the language (cookie is removed when reset back to original language).
*Essential only if the Google translate widget is used in the site (controlled by admin) | Session |
Participant-facing Cookies - Third Parties
The following list of third-party cookies are dropped when a user visits the participant-facing site of your EngagementHQ site.
Analytics cookies can be disabled by a user via the cookie banner.
Cookies | Type | Usage | Expiry |
_ga | Analytics (GA) | Google Analytics: Distinguishes one user from another on any webpage where it's implemented, giving each visitor their own unique identity. Google Analytics sets this cookie to calculate visitor, session, and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. | Depends on the browser. Edge and Chrome cap at 400 days. Firefox and Safari do not cap and use the 2 years set in the EHQ app. |
_gid | Analytics (GA) | Google Analytics: Identifies unique users visiting a website. It assigns a distinct identifier to each user, allowing GA to track their interactions and behavior during a session. | 1 day |
_gat_gtag_UA_* | Analytics (GA) | Google Analytics: Regulates the flow of information sent to GA. It maintains a steady and manageable data stream, which is crucial for accurate analytics tracking. Note: if Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>. | 1 minute |
ugid | Essential* (.unsplash.com) | Unsplash uses this to track views on embedded Unsplash images. *Essential is embedded Unsplash images are used (controlled by admin). | 1 year |
Admin-only Cookies
The following list of cookies are only dropped when a user logs into your EngagementHQ admin site.
Note: these do not apply to your external cookie policy.
Cookies | Type | Usage | Expiry |
ehq_sentiment_analysis_pusher | Essential | Used when an admin goes to text analysis and sentiment analysis is loaded. Essential for EngagementHQ admins using sentiment analysis. | Session (browser default) |
intercom-session- | Essential | Allows users to access their conversations and have data communicated on logged out pages for 1 week. Essential for EngagementHQ admins as Intercom is integrated to the admin site and cannot be disabled. | 1 week (from each login) |
intercom-device-id- | Essential | Used to identify the device interacting with the messenger in order to improve security. Essential for EngagementHq admins as intercom is integrated to the admin site and cannot be disabled. | 9 months |
ad_access_token | Essential* | Set when SSO login is used, maintains login status when user returns to the application. Without this SSO users would need to re-authenticate every time they visit the site.
*Essential only if a site uses SSO | Session (browser default) |
ehq_access | Essential* | Used when the recipient of a draft project sharing link clicks on that link to view.
*Essential only if an admin is using draft project sharing. | 30 minutes |
site_access | Essential* | Drops when a locked site is accessed via admin login or the shared link (accessible via Site Settings > Lock your site).
* Essential only if new site onboarding > site lock is enabled (controlled by admin). | 1 year |
Contact Us
Contact our support team if you need any further assistance via chat or email support@engagementhq.com