EngagementHQ offers an integration with MailChimp which allows you to sync segments and use your regular MailChimp account to send emails to your EngagementHQ community.

To setup the integration, follow these steps.

  1. Navigate into our Marketplace and find the MailChimp integration under Emails & SMS.

  2. Click Edit Settings, the blue button in the top right. This will open up a drawer in which you can configure the integration. 

  3. Enter your MailChimp API Key and make sure to use the List ID of a previously empty MailChimp list. Go to Mailchimp Integration Tab.

  4. If you are required to periodically update your API Keys, simply repeat the steps above to enter in a new key. We may ask this of you periodically to help enhance security.

After the integration has been established your MailChimp account will contain your mailing list with your participants and might look like below.

Note: The groups created in EngagementHQ will be synched as tags in your Mailchimp account. The sync happens once a day (around midnight) or when triggered manually. All your activated participants and subscribers are synched from EngagementHQ to MailChimp. This means that participants that have a pending activation will not be synced and may explain the difference you see in your MailChimp list and your EngagementHQ participant count.

Note: When a participant unsubscribes from an EngagementHQ newsletter, they will be unsubscribed only from the EngagementHQ newsletter. If they would like to unsubscribe from Mailchimp, they will have to do so via Mailchimp emails.

MailChimp integration is not offered as part of all EngagementHQ licenses. If you are interested in the integration and don't have access, please contact us via chat or email at support@engagementhq.com.

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