Occasionally, your EngagementHQ site will experience high traffic. This may occur when you are conducting an important or controversial consultation, and many users are participating at once.
We have measures in place to ensure smooth access and participation during moments of high traffic on your site. The following applies:
Our servers are hosted on the AWS cloud and can be scaled to handle any load; we scale our servers as per the overall traffic we face at any moment.
We use Amazon’s Application Load Balancers (ALB) and Auto Scaling group feature to create logical groupings of Amazon EC2 instances that are load-balanced and set up to scale automatically.
We use an Amazon Relational Database Service (RDS) instance replicated across multiple Availability Zones (AZ) within a region. This is managed by AWS and scales on demand.
While we can handle any amount of traffic on your site, we do recommend keeping our support team informed if you are expecting an unusual amount of traffic (around 10,000 users and above). If aware, we can take any necessary measures to ensure smooth running of your site and avoid adverse situations.
If you’re expecting high traffic, please contact support via chat or email support@engagementhq.com.