Comment analysis allows you to code and organise free-form text, from across all EHQ tools.
What this means is that comments from the guestbook, essay question responses in surveys and forum discussions, all having free text, can be searched for and tagged, from one place.
For example, a search for 'pet' will filter your comments and bring up all the places where the word pet appears in your conversations. This kind of pattern can then be categorised by giving it a tag, say 'pet'.
You can then generate a report to extract all the free form text discussion on pets.
You can not only tag one comment at a time, we also support bulk tagging, so that several comments can be tagged with the same tag at once!
Detailed below are the steps to start tagging and analysing the comments -
1. Click on Analytics on the top navigation bar of EHQ and then select Comment Anaylsis from the drop down menu
2. This will display the new comment analysis page.
3. As a first step, choose the project you wish to anayse from the drop down menu.
4. Then select the tool from that project you wish to analyse. All the tools with text comments for the selected project will be available in the drop down box.
5. Once you have selected the project and tool, click update.
6. This will display all the text comments, in this example, from the Forum tool of the project which is selected.
7. You can now start your analysis by searching for keywords in the Search box. For example, a search for 'good' will show only the comments having that word and highlighted in green as shown below.
8. You can add a tag to this comment by typing in the Add a tag box. This box allows you to search and use existing tags as well.
Type in your new tag and press enter. The tag is displayed alongside the comment.
Note - Tags are case sensitive, so 'Positive' is a different tag compared to 'positive'.
You can delete the tag at any time by clicking on the 'x' next to the tag.
9. If there is more than one comment that you would like to tag, we have a bulk tagging option. Use the selection box(in blue below) next to the comments to select all the required comments and then type in a tag in the Add a bulk tag box highlighted in red below.
Note - If you do not see the Add a bulk tag box, it is because you have not selected a comment using the selection box, as highlighted with blue tick marks above.
This bulk tag will be added to all the selected comments.
10. You can also filter your comments using your existing tags as shown below.
11. Click on the Download report to get an excel based report of all the comments.
Below is an example of what the report looks like.
12. If the survey tool is selected for analysis a further selection box is provided for analysis. You can select one of the questions for analysing as shown below.
To analyze each survey question, select each question and then download a separate excel report for each of the question. To analyze the full survey at once, select the survey and click the Download Report button (without selecting any questions).
The survey report will now include ALL survey questions and tags in a single excel report, the report will have multiple worksheets; one for each question of the selected survey.
For a more in-depth explanation of how you can use comment analysis to code and explore participant feedback, here is our Product Engagement Manager Nathan.