The reporting database at the back end gets updated with the submissions/ entries made by users in the following time frame:

  • Surveys Responses Data, Visits Numbers, and Demographic information: Updated every hour

  • If a survey questionnaire is edited (Questions & Option added/deleted) - The update will be visible on the following day (at midnight)

To ensure you are looking at the up-to-date data in the report, ensure you choose a Custom date range, select today's date as the end date, and then click Update before downloading the report.

Contact our support team if you need any further assistance via chat or email support@engagementhq.com

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