The reporting database at the back end gets updated with the submissions/ entries made by users in the following time frame:
All Tool submissions except the survey and quick poll, Visits numbers, and Demographic information: Updated right away
Survey tool and quick poll tool submissions: Updated after an hour.
To ensure you are looking at the latest data in the report, ensure you choose a Custom date range, select today's date as the end date, and then click Update before downloading the report.
Contact our support team if you need any further assistance via chat or email support@engagementhq.com