You might have discovered that when you are trying to download docx files from participants which they have uploaded through your survey tool, you will see the below error. 

This error occurs because your browser will try to download the file as an XML file, rather than a word doc. There is a simple workaround that will help you get the right file. 

Assume the file you want to download is located here:
https://s3-ap-southeast-2.amazonaws.com/ehq-production-australia/db1819e6ccadc/file_answers/files/027/470/309/original/Submission.docx?1542187935

This will give you an error, but removing the string at the end, that is ?1542187935, will make this link work. Hence with the above link, the download should work (not in this case of course, this is only an example).

https://s3-ap-southeast-2.amazonaws.com/ehq-production-australia/db1819e6ccadc/file_answers/files/027/470/309/original/Submission.docx

Try it out and see if that works for you. If not, shoot us a message in the chat.  

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