Twitter has very recently announced that from February 14th 2023 (AEDT), it will no longer provide free access to its API.
Twitter has provided very little warning and information about these changes. They have also been moving the dates, and therefore, we are still determining the correct path forward as we wait for more information from Twitter.
If your organisation has integrated your EngagementHQ account with Twitter, there may be two disruptions to be aware of:
Social Sign-in using Twitter: If a participant signs in using Twitter, this may no longer work. As a workaround, Admin users can disable 'Enable Twitter signup' from Site Settings>Privacy and Security>Sign Up Form section. Participants can also sign in using other options available.
Sharing contributions or pages from EngagementHQ to Twitter: sharing (contributions, pages, tools or widgets) from within the EngagementHQ application using Twitter may no longer work. As a workaround, you can copy the URL from your browser and post that URL manually on Twitter.
We apologise for this inconvenience and will provide more updates on Granicus support as we learn more from Twitter and the impact on EngagementHQ customers.