All Collections
Establish a community database and manage your engagement team
FAQs
Can imported participants, who have not been activated, reset their passwords ?
Can imported participants, who have not been activated, reset their passwords ?

How to reset a password for an imported participant who is not yet activated.

Deepa Prabhu avatar
Written by Deepa Prabhu
Updated over a week ago

Yes, participants whose activation is pending, can reset their password.

The participant can click on 'Sign in' and then on the 'Forgot Password' link in the login screen and provide the registered email address to reset their password. Participant profiles will be activated once they reset their password successfully. Read the article on Password Recovery to understand the user flow to reset a password

Imported participants are sent an activation email to activate their account when you do not nominate a password during import. This email can be sent to them again from the Participant page. Find the participant and click on the Send activation email link alongside the participant's name.

Contact our support team if you need any further assistance via chat or email support@engagementhq.com

Did this answer your question?