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EngagementHQ Availability and Disaster Recovery
EngagementHQ Availability and Disaster Recovery

What is the RTO of EngagementHQ? What is the RPO of EngagementHQ? What backups are maintained? Client data restoration possible?

Gayathri Rajendiran avatar
Written by Gayathri Rajendiran
Updated over a year ago

We guarantee 99.75% availability and our uptimes have historically remained above “three 9s” (99.9%). Our guarantee is backed by our SLAs.

Our Disaster Recovery plan is tested annually or when there is a major change in our environment, either to our infrastructure or application. Lessons learned from these tests are incorporated back into the plan.

  • Recovery Time Objective (RTO)- worst case time to restore service in a disaster as 6 hours.

  • Recovery Point Objective (RPO) - worst case time to restore data loss in a disaster as 24 hours.

We are hosted on Amazon Web Services (AWS) infrastructure and leverage their high availability infrastructure for application and data restoration. In addition, we take a complete server snapshot daily, which is maintained for 15 days.

In case of an emergency or a disaster situation we are able to retrieve and restore data from a single point-in-time in our recovery period on behalf of a client, however, we do not offer any Client managed data restore options.

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