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Third-party Services Supporting EngagementHQ

Find out which third party services are used by EngagementHQ for additional Services and Integrations.

Gayathri Rajendiran avatar
Written by Gayathri Rajendiran
Updated over a week ago

Granicus uses a range of third-party services to support the EngagementHQ product. As part of our commitment to transparency as well as meeting a requirement of the EU and UK privacy laws, we ensure that we have Data Processing Agreements (DPAs) in place with all third parties we work with.

We constantly evaluate our third-party services for compliance and security best practices. We will update the following list of service providers as the services change. We will ensure we have current DPAs with all third parties and notify all clients before making changes to underlying service providers.

We may share your personal data with the following categories of recipients.

  • Agents and Sub-processors

  • Government Authorities Permitted or Required by Law

  • Part of a Business Transaction

  • Optional Third-party Integrations

Agents and Sub-processors

We disclose your personal data to our service providers, and the provider will use the personal data in accordance with the terms of this policy. The list of agents and sub-processors is:

  • Amazon Web Services (AWS): Infrastructure hosting platform

  • Akismet: Protects EngagementHQ sites from spam

  • Auth0: Authentication and authorization platform for SSO (opt-in usage)

  • Froala: The WYSIWYG text editor provider

  • ImgIX: Image processing and management

  • Unsplash: An online stock image gallery

  • Esri: Mapping platform

  • Phrase: Localization platform

  • Rollbar & Sentry: Used for error monitoring and alerting across the front and back end of our application

  • SendGrid: Our email infrastructure

Government Authorities Permitted or Required by Law

If required, we may disclose your personal data to regulators or law enforcement authorities. We may transfer and disclose the data we collect about you for the following reasons:

  • To comply with a legal obligation, including, but not limited to, responding to a court order;

  • To prevent fraud;

  • To comply with an inquiry by a government agency or other regulator;

  • To address security or technical issues; or

  • To assist government entities in responding to an emergency

Part of a Business Transaction

If the ownership of Granicus changes, or if we merge with, or are acquired by another organization, or if we liquidate our assets your personal data may be transferred to the new organization.

If this occurs, the successor organization’s use of your data will also still be subject to this policy and the privacy preferences you have expressed to us.

Optional Third-party Integrations

We also offer third-party integrations with several third-party platforms, such as Google Analytics. Please see the information about our Marketplace for more details on our integrations.

For more information regarding how we interact with third parties, please contact our support team if you need any further assistance via chat or email support@engagementhq.com.

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