Granicus uses a range of third-party services to support the EngagementHQ product. As part of our commitment to transparency as well as meeting a requirement of the EU and UK privacy laws, we ensure that we have Data Processing Agreements (DPAs) in place with all third parties we work with.
We constantly evaluate our third-party services for compliance and security best practices. We will update the following list of service providers as the services change. We will ensure we have current DPAs with all third parties and notify all clients before making changes to underlying service providers.
We may share your personal data with the following categories of recipients.
Agents and Sub-processors
Government Authorities Permitted or Required by Law
Part of a Business Transaction
Optional Third-party Integrations
Agents and Sub-processors
We disclose your personal data to our service providers, and the provider will use the personal data in accordance with the terms of this policy. The list of agents and sub-processors is:
Amazon Web Services (AWS): Infrastructure hosting platform
Akismet: Protects EngagementHQ sites from spam
Auth0: Authentication and authorization platform for SSO (opt-in usage)
Froala: The WYSIWYG text editor provider
ImgIX: Image processing and management
Unsplash: An online stock image gallery
Esri: Mapping platform
Phrase: Localization platform
Rollbar & Sentry: Used for error monitoring and alerting across the front and back end of our application
SendGrid: Our email infrastructure
Government Authorities Permitted or Required by Law
If required, we may disclose your personal data to regulators or law enforcement authorities. We may transfer and disclose the data we collect about you for the following reasons:
To comply with a legal obligation, including, but not limited to, responding to a court order;
To prevent fraud;
To comply with an inquiry by a government agency or other regulator;
To address security or technical issues; or
To assist government entities in responding to an emergency
Part of a Business Transaction
If the ownership of Granicus changes, or if we merge with, or are acquired by another organization, or if we liquidate our assets your personal data may be transferred to the new organization.
If this occurs, the successor organization’s use of your data will also still be subject to this policy and the privacy preferences you have expressed to us.
Optional Third-party Integrations
We also offer third-party integrations with several third-party platforms, such as Google Analytics. Please see the information about our Marketplace for more details on our integrations.
For more information regarding how we interact with third parties, please contact our support team if you need any further assistance via chat or email support@engagementhq.com.